HOST® HAS THE GADGETS.
YOU BRING THE WINE.
HOST’s internationally recognized beverage accessories were created by geeks, for you. And our geeks aren’t a bunch of nerds. They don’t say things like, “Actually, isotopic isn’t the same as isotropic.” They don’t build unfathomable gadgets that make people feel stupid. Instead, our geeks harness the power of science to bring you the best drinkware and wine tools they can dream up. HOST’s industrial designers and engineers develop each product through rounds of meticulous testing and revision, manufacturing only the most uniquely functional items.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Bestsellers Paid (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://sellsluxe.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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This is my third type of Host Freezing Glasses. I have a set of four wine glasses, four whiskey glasses, and two margarita glasses. These are great for the patio, taking on picnics, taking for beach vacation, or just keeping your drink cold for hours on a hot summer day! Host makes a quality product. I keep my glasses in the freezer all of the time....ready to go. Have never had a problem with any style of glass that I own. If you share one.....you might never get it back. Everyone loves them.
These cups are beautiful and very sturdy. They Chill in the freezer very well which is a plus when you’re drinking margaritas. I am very pleased with this product this is something that I bought for myself and I cannot wait to continue to use them throughout the summer.
I ordered one set to try them out. Have made Margaritas several times now and used the cups every time. They keep them nice & frozen :) I had to order another set! Definitely recommend these!
Bought this for my Aunt as a Mother’s Day gift and she uses it daily. She’s 70 and hard to buy for, but she made a place of honor in the freezer for her cup.
Best Margarita. I contribute to this cup, the sugar rim and of course the tequila. Only wish I had 4 and they were larger to hold more margarita.
I really love the glass design. Not only do I use them for drinks, but I also use them for ice cream. Great glasses.
I bought these for my husband and he absolutely loves them. It’s easy to just keep them in the freezer and bring them out once you want a drink. They truly keep your drink colder for longer. I would recommend these to everyone!!
I love these products! I have the wine glasses and the margarita glasses. They keep your drink nice and cold without the need of ice watering it down. It doesnt even take that long to freeze or refrigerate them.
Awesome. So happy with purchase. Keep drink chilled! Best to place upside down in freezer to spread the gel. Nice and easy to hold as well.